Refund and Cancellation

Cancellation of Membership Renewal/Registration:

  1. Time Limit: Members may be allowed to cancel their membership renewal within a specific timeframe, such as 24 hours, before the renewal date.
  2. Cancellation Process: Specify the process members need to follow to cancel their membership renewal, such as submitting a written request, contacting customer support.
  3. Auto-Renewal: If the membership is set to auto-renew, clearly state that members need to cancel before the renewal date to avoid being charged for the next term.

Refund Policy:

  1. Time Limit: Outline the timeframe within which members can request a refund for their membership renewal payment. This period is commonly within a day after the renewal date.
  2. Eligibility for Refund: Refunds may be provided if the member cancels within the specified time limit or if there are exceptional circumstances.
  3. Refund Process: Contacting customer support, or sending an email to the designated refund department.
  4. Refund Amount: Refund amount will be 50% of the Total amount.

Communication and Notification:

  1. Member Notifications: Clearly communicate any upcoming renewal dates and remind members of the cancellation and refund policies well in advance, preferably before the auto-renewal period.
  2. Changes to Policies: Reserve the right to make changes to the refund and cancellation policy, and clearly state that members will be notified of any policy updates.